Privacy Policy

Last Updated: November 29, 2025

Introduction

Solutions Delivered ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

When you contact us through our website, we collect:

• Name
• Email address
• Company name (optional)
• Message content
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address (anonymized in analytics)
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device type and operating system
• Interaction with page elements (clicks, scrolls, form interactions)
• Geographic location (country/region level only)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Communicate with you about our services
• Improve our website and services through analytics
• Understand how visitors use our website to enhance user experience
• Measure the effectiveness of our content and marketing
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Consent: When you submit information through our contact form
• Legitimate Interests: To operate and improve our website and services
• Legal Obligation: To comply with applicable laws and regulations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for up to 2 years unless you request earlier deletion.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and delivering services (e.g., email hosting, web hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business

Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details at the end of this policy.

Cookies and Analytics

Our website uses cookies for both essential functionality and analytics purposes:

• Essential Cookies: Required for the website to function properly, including session management and security features
• Analytics Cookies: We use Google Tag Manager and Google Analytics (or similar analytics services) to understand how visitors interact with our website. These cookies collect anonymized data about page views, user journeys, and website performance. This helps us improve our services and user experience.

Analytics data is anonymized and aggregated. We do not use this data to personally identify individual visitors. You can opt out of analytics tracking through your browser settings or by using browser extensions that block analytics scripts.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):